Terms of Business

Thank you for bringing your pet to 608 Vet Practice for its veterinary care. The following notes explain our terms of business. Should you require further explanation please ask to speak to our Practice Manager or one of the Partners.

 

Fees: Payment is required at the time of each consultation or on discharge from the surgery unless PRIOR arrangements have been made with a vet or the practice manager. Payment can be made by cash, by debit card or by most major credit cards. Accounts are only sent in exceptional circumstances. If accounts remain unpaid a surcharge may be applied and the outstanding amount will be pursued through the small claims court.

 

Estimates: We will always be happy to provide an approximate price for your pet’s treatment. Please remember that we can not always say, in advance, exactly what costs may be incurred. We will always attempt to contact you to discuss additional costs should unforeseen complications arise. If we are unable to contact you the attending veterinary surgeon will perform any additional procedures which in their opinion are necessary and desirable. If you anticipate difficulties settling your account please discuss the matter with a Vet or the Practice Manager BEFORE your pet is admitted for treatment.

 

Prescription Medicines: A veterinary surgeon can legally only prescribe a Prescription Only Medicine, Category V, (POM-V) for animals under their care. To comply with this restriction, it is the general policy of 608 Vet Practice to reassess an animal requiring repeat prescriptions at least every six months, however this may vary with individual circumstances.

  • The standard charge for an examination is £31.90.
  • Written prescriptions are available from this practice.
  • Clients may obtain Prescription Only Medicines, Category V, (POM-V) from this surgery or ask for a written prescription and obtain these medicines from another Veterinary surgeon or pharmacist.
  • A written prescription may not be appropriate if your pet is an in-patient or immediate treatment is necessary.
  • You will be informed, on request, of the price of any medicines that may be dispensed for your animal.
  • Further information regarding the prices of medicines is available on request.

 

Insurance: High quality modern veterinary treatment can be expensive. We strongly recommend you consider taking out pet insurance to help cover treatment costs. Direct claims (where your insurance company pays us directly rather than reimbursing you) may be considered in exceptional circumstances but must be agreed by one of the Partners BEFORE treatment is started.

 

Ownership of records: Case records are the property of and will be retained by 608 Vet Practice. We are always happy to discuss the records with you and will send copies to another veterinary surgeon should you move away or if a second opinion is required. Where laboratory tests, X rays, ultrasound scans or ECG examinations are performed the fees charged cover the costs of performing the procedures and interpreting the results. The laboratory results, X rays, ultrasound scans & ECG themselves are the property of & will be retained by 608 Vet Practice.

 

Complaints: We try very hard to provide high standards of veterinary care and service to our clients. If however you feel that we have fallen short of your expectations please contact or write to one of the Practice Partners who will be happy to discuss any concerns with you. If you feel that your complaint has still not been resolved and it is of a professional nature then please write to our professional body; The Royal College of Veterinary Surgeons, Belgravia House, 62-64 Horseferry Road, London SW1P 2AF.